Privacy Policy – Dukanas

Last updated: 12/15/2025

Dukanas ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Dukanas platform, website, and services.

By using Dukanas, you agree to the practices described in this Privacy Policy.

1

Information We Collect

We collect information to provide and improve our services.

a. Information You Provide

When you use Dukanas, you may provide:

Name
Email address
Phone number
Shipping and billing address
Account login details
Store information (for sellers)
Product details (for sellers)
Payment-related information (processed securely by third-party providers)
Customer support messages

b. Information Collected Automatically

We automatically collect certain information when you use our platform, including:

Device type and browser
IP address
Pages visited and actions taken
Date and time of visits
Cookies and similar technologies

c. Information from Sellers and Buyers

Buyers provide order, shipping, and contact details
Sellers receive only the information necessary to fulfill orders

2

How We Use Your Information

We use your information to:

Create and manage accounts
Process orders and payments
Enable buying and selling on the platform
Provide customer support
Improve platform performance and user experience
Communicate important updates and service messages
Prevent fraud and ensure platform security
Comply with legal obligations

3

Sharing Your Information

We do not sell your personal data.

We may share information only when necessary, including with:

Sellers (order-related information only)
Payment processors (to complete transactions)
Shipping and logistics partners
Service providers (hosting, analytics, security)
Legal authorities when required by law

All partners are required to protect your data.

4

Cookies and Tracking Technologies

Dukanas uses cookies and similar technologies to:

Keep you logged in
Remember preferences
Analyze traffic and usage
Improve platform functionality

You can manage cookies through your browser settings.

5

Data Security

We take security seriously and use:

Secure servers
Encryption where appropriate
Access controls
Regular monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

6

Your Rights and Choices

Depending on your location, you may have the right to:

Access your personal data
Update or correct your information
Request deletion of your account
Object to certain data processing
Withdraw consent where applicable

You can manage most information directly from your account settings or contact us.

7

Data Retention

We keep your information only as long as:

Your account is active
Needed to provide services
Required by law or for legitimate business purposes

8

Children's Privacy

Dukanas is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

9

International Users

If you access Dukanas from outside our operating country, your information may be processed and stored where our servers or service providers are located.

10

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date.

11

Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

📧 [email protected]

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